Return & Refund Policy
All jackets are handmade and made to order. If you want to initiate a refund, please let us know in 48 hours after placing the order, otherwise refund would not be possible.
We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: 3 Grainger Apartments, 1-18 Westgate RD, Newcastle Upon Tyne, NE4 9BJ, United Kingdom.
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
Address: Grainger Apartments, 1-18 Westgate RD, Newcastle Upon Tyne, NE4 9BJ, United Kingdom
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded with store credit. If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.